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Consumer Product Testing

HQTS takes great pride in our technical brain trust. They are constantly updating our internal knowledge base so we are prepared to proactively inform our customers on issues affecting their products. In addition, each month we send out our Product Safety and Compliance Update. This is a comprehensive view into the latest industry and regulatory changes and recall review that helps you make critical decisions. We invite you to join our list of recipients. Use the Contact Us form to get on the list to receive it.

Regulatory laws and guidelines are an increasing challenge to importers through the world. How these affect you will vary widely based on your product type, component materials, where the product is being shipped, and the end-users in your market. Since the risk is so high, it is imperative you stay up to date on all relevant regulatory laws affecting your products. HQTS staff can work with you to determine your exact requirements and propose a custom solution to best meet your needs. We also provide monthly updates on regulatory matters to keep our customers informed. Feel free to use the contact form to get on our newsletter list.

Prop 65 is the 1986 voter-approved Safe Drinking Water & Toxic Enforcement Act that includes a a list of Chemicals known to the State of California to cause cancer and/or reproductive toxicity. If a product contains a listed chemical, then the product must contain a “clear and reasonable” warning label informing consumers of the presence of the chemical and stating the chemical is known to cause cancer, birth defects, or other reproductive harm.

Although companies with fewer than 10 employees are exempt, if they sell a violative product to a retailer with more than 10 employees, the retailer could receive a notice of violation. In these circumstances, retailers usually rely on clauses within their contacts with importers that require the importer take responsibility for the violation.

A plaintiff may seek injunctive relief requiring a company caught selling a violative product to suspend sales, conduct a recall, or reformulate the product. Plaintiffs can also obtain penalties of up to $2,500 per violation per day. A more general California statute allows most successful plaintiffs to recover their attorneys’ fees as well.

Many are now choosing to rely on 3rd party testing companies to verify that hazardous substances are not being used in their products.

The simplest way is to engage a 3rd party testing company, such as HQTS. Some manufacturers self-test and/or rely on local testing labs for certifying their products. However, there is no guarantee these labs, or their equipment, are reliable. Nor is there any guarantee the results are accurate. In either case, the importer may be held responsible for the product. In view of the risk, most companies opt to use a 3rd party testing lab. HQTS‘ 80,00 sf laboratory is centrally located in Hangzhou China, and does a broad range of consumer goods for all regulatory testing requirements.

Package testing is mandated by regulations for some products such as; food, pharmaceuticals, medical devices, dangerous goods, etc. This may cover both the design qualification, periodic retesting, and control of the packaging processes. For unregulated products, testing may be required by a contract or governing specification. However, for most consumer goods, package testing is often a business decision involving risk management for factors such as:

• cost of packaging
• cost of package testing
• value of package contents
• value of good will in your market
• product liability exposure
• other potential costs of inadequate packaging

HQTS staff would be happy to assess your specific product and packaging requirements to help you determine whether package testing can improve your quality deliverables.

For inspections, the formal report will be released next business day following the completion of the service. However, if it is urgent, we will may be able to send you the draft report in the same day of the inspection. However, the draft report is not a full report, and only includes the inspection summary, special attention items, workmanship notes and AQL findings.

Normal around time for testing reports is 3 business days from the date of the order. It is issued upon completion of the service.

It is a well known fact that doing business in Asia comes with certain recognized risks and challenges. This is due to many factors such as cultural and language disconnect, logistics and supply chain issues, lack of judicial recourse, outright fraud, and many others.  

To minimize the risk, most buyers agree it is wise to obtain the assistance of a reputable 3rd party quality control company such as HQTS. Even companies large enough to support in-house staff in Asia, have derived benefits from outsourcing some of their quality control needs.

The reasons include:

Impartiality – HQTS provides professional, independent and objective quality control services that bring value to both you and your suppliers.

Expertise – HQTS is ISO accredited and certified with industry educated inspectors, auditors and testing engineers  who have many years of progressive experience. 

Expedient – HQTS inspection services are fast. Inspection orders can be done with only 3 business days notice in China, and in most of Asia.

Cost Effective -Lower wages, no travel expenses, no overhead and no hidden costs. All this means less expense for you. 

Testing is performed on a broad range of consumer products and packaging.  This has become a critical component in supply chain management to ensure regulatory compliance and consumer safety. 

A comprehensive testing plan is necessary in achieving these goals as well as identifying critical areas of exposure and where corrective action must be taken.

The HQTS testing team of technical engineers and testing technicians can assist you in making sure you products comply with the ever changing import regulations in your market.

it is best to contact us to discuss your product and relevant testing requirements.  Once that is done, we will request from you at least one production sample of your product, and/or materials and components, applicable standards, and the testing application form.

We welcome you to give us the feedback on any issue that may arise.  We have a transparent issue resolution system process, by which we ensure any issues you may have will be resolved quickly.

Specialized Business Services

No. For a couple of important reasons.

First, information we gather from clients is confidential. When we provide services for you, we treat all your information with confidentiality.  We know you work hard to find your suppliers, and it is not our job to give your competitors an edge by revealing that information to them.

Secondly, we take our objectivity and neutrality seriously. Think about it, if we were to recommend suppliers to you, could we be considered objective? Would you be inclined to hold us accountable if things did not go well? Could suspicions regarding bribery and kickbacks be raised ? We believe yes, and rightly so.

HQTS is a quality control provider. We do not want to be viewed, nor give the perception, that we do anything else, nor that we may be double dealing.  We have an excellent relationship with our customers, many of whom have been with us for decades. We would not want to do anything to damage those relationships. 

Quality Control Consulting

AQL is the acronym for Acceptable Quality Limit (or Level). This represents a statistical measurement of the maximum number and range of defects that is considered acceptable during a random sampling inspection of your goods. If the AQL is not achieved for a particular sampling of goods, you may accept shipment of the goods ‚as is‘, demand a rework of the goods, renegotiate with you supplier, refuse the shipment, or choose another recourse based on your supplier agreement.  

Defects found during a standard random inspection are sometimes classified into three levels: critical, major and minor. Critical defects are those that render the product unsafe or hazardous for the end user or that contravene mandatory regulations. Major defects can result in the product’s failure, reducing its marketability, usability or salability. Lastly, minor defects do not affect the product’s marketability or usability, but represent workmanship defects that make the product fall short of defined quality standards. Different companies maintain different interpretations of each defect type. Our staff can work with you to determine the AQL standard that meets your requirements according to the level of risk you are willing to assume. This becomes the primary reference during a pre-shipment inspection.

It is important to note; the AQL inspection is only a report on the findings at the time of the inspection. HQTS, like all 3rd party QC companies, does not have the authority to make a decision as to whether your goods can be shipped. That is a decision only you can make in consultation with your supplier after reviewing the inspection report.

 

A Key Performance Indicator (KPI) is a type of performance measurement that tracks and evaluates the output of manufacturers in various ways, including quality, delivery, satisfaction and others depending on customer requirements. HQTS does not provide this as a standard service to our clients. However, we may do so on a case by case basis. If this is a business requirement, we welcome you to contact us. We can discuss how we currently provide this to some key customers, and whether our approach fits your requirements.

In a word, YES. There are myriad issues that may affect quality and delivery time of your product. HQTS provides Production Management and QC consulting services to augment our standard quality control services. If your supplier is cooperative with your efforts at improving quality in their facilities and processes, HQTS consulting staff can help identify and advise on issues in their total quality management and production process.

It is a well known fact that doing business in Asia comes with certain recognized risks and challenges. This is due to many factors such as cultural and language disconnect, logistics and supply chain issues, lack of judicial recourse, outright fraud, and many others.  

To minimize the risk, most buyers agree it is wise to obtain the assistance of a reputable 3rd party quality control company such as HQTS. Even companies large enough to support in-house staff in Asia, have derived benefits from outsourcing some of their quality control needs.

The reasons include:

Impartiality – HQTS provides professional, independent and objective quality control services that bring value to both you and your suppliers.

Expertise – HQTS is ISO accredited and certified with industry educated inspectors, auditors and testing engineers  who have many years of progressive experience. 

Expedient – HQTS inspection services are fast. Inspection orders can be done with only 3 business days notice in China, and in most of Asia.

Cost Effective -Lower wages, no travel expenses, no overhead and no hidden costs. All this means less expense for you. 

Absolutely. We welcome the opportunity for you to be involved in training the inspector. While it is not generally necessary, it is one way to give you confidence that your product criteria, specifications, and checklists are understood to your satisfaction, and that the inspection will be carried out to your exacting expectations.

It may be especially useful in cases where your product is quite complex and/or the quality requirements are particularly high.  The trained inspector can then be relied upon to help train any others who may be involved in inspecting your goods.

We do not recommend this for a number of reasons as outlined below:

  • There may be limited alternatives if that inspector is absent for any reason.
  • This creates a situation where the factory owner and inspector may develop a relationship that is detrimental to the interests of you and of  HQTS.
  • It limits the flexibility we need to control our costs and efficiency. For example, if multiple man-days are required, we may send more than one inspector to improve efficiency.

Our standard practice is to  nominate a group of inspectors to service your goods. These will all have similar educations, skills sets and experience. And, they will all be trained according to your requirements and special product needs prior to the inspection.

If you have participated in the training of a specific inspector, he will likely be the lead inspector and will train all subsequent inspectors that may be needed. A fixed group of inspectors is more efficient, ensures more timely completion of your orders, and helps keep your costs down.  

No. For a couple of important reasons.

First, information we gather from clients is confidential. When we provide services for you, we treat all your information with confidentiality.  We know you work hard to find your suppliers, and it is not our job to give your competitors an edge by revealing that information to them.

Secondly, we take our objectivity and neutrality seriously. Think about it, if we were to recommend suppliers to you, could we be considered objective? Would you be inclined to hold us accountable if things did not go well? Could suspicions regarding bribery and kickbacks be raised ? We believe yes, and rightly so.

HQTS is a quality control provider. We do not want to be viewed, nor give the perception, that we do anything else, nor that we may be double dealing.  We have an excellent relationship with our customers, many of whom have been with us for decades. We would not want to do anything to damage those relationships. 

Quality Control Inspections

The type of quality control inspection you need largely depends on the quality goals you are trying to achieve, the relative importance of quality as it relates to your market, and whether there are any current production issues that need to be resolved.

We invite you to explore all the inspection types we provide by clicking here.  

Or, you can contact us, and our staff can work with you to determine your exact requirements, and propose a custom solution to best meet your needs.

AQL is the acronym for Acceptable Quality Limit (or Level). This represents a statistical measurement of the maximum number and range of defects that is considered acceptable during a random sampling inspection of your goods. If the AQL is not achieved for a particular sampling of goods, you may accept shipment of the goods ‚as is‘, demand a rework of the goods, renegotiate with you supplier, refuse the shipment, or choose another recourse based on your supplier agreement.  

Defects found during a standard random inspection are sometimes classified into three levels: critical, major and minor. Critical defects are those that render the product unsafe or hazardous for the end user or that contravene mandatory regulations. Major defects can result in the product’s failure, reducing its marketability, usability or salability. Lastly, minor defects do not affect the product’s marketability or usability, but represent workmanship defects that make the product fall short of defined quality standards. Different companies maintain different interpretations of each defect type. Our staff can work with you to determine the AQL standard that meets your requirements according to the level of risk you are willing to assume. This becomes the primary reference during a pre-shipment inspection.

It is important to note; the AQL inspection is only a report on the findings at the time of the inspection. HQTS, like all 3rd party QC companies, does not have the authority to make a decision as to whether your goods can be shipped. That is a decision only you can make in consultation with your supplier after reviewing the inspection report.

 

It may be possible to get an initial quality control inspection report the same day. However, the verified report is not available until the next business day. It is not always possible to upload the report into our system from the supplier location, so the inspector may have to wait until he returns to the local or home office to do so. In addition, while the vast majority of our inspectors throughout Asia have good English skills, we want a final review by a supervisor with excellent language skills. This also allows for a final review for accuracy and internal audit purposes.

It is important to understand the role of a QC provider. Inspection companies only evaluate and report on findings. We do not decide if the production lot is acceptable, nor do we help the manufacturer resolve issues, unless that service has been arranged. An inspector’s sole responsibility is to ensure that proper procedures are followed for the relevant AQL inspections and them report findings. If a supplier takes no remedial actions based on those findings, the sale problems will occur repeatedly. HQTS provides QC consulting and production management services that can help a supplier resolve production issues. Please contact us for more details.

There are many factors that can affect the timely completion of a quality control inspection order. Most common among these is production not being completed. HQTS requires production to be 100% complete and at least 80% packaged or shipping before we will complete the inspection. If this is not adhered to, the integrity of the inspection is compromised.

Other factors may include sever weather conditions, uncooperative factory staff, unexpected transportation issues, incorrect addresses supplied by the customer and/or factory. Failure of the factory or supplier to communicate a delay in production to HQTS. All these issues lead to frustration and delay. However, HQTS Customer Service staff works hard to communicate directly with the factory or supplier on all matters regarding the inspections date, locations, delays, etc., to minimize these issues.

Your coordinator is in constant communication with your supplier and our inspection team regarding your inspection schedule. So, in most cases, we will know in advance if the date needs to be changed. In some cases however, the supplier will not communicate in a timely manner. In this case, unless otherwise directed in advance by you, we cancel the inspection. A partial inspection fee will be assessed and you have the right to recoup that cost from your supplier.

Typically, each inspector will work 8 hours per day, not counting meal breaks. How much time he spends at the factory depends on how many inspectors are working there, and whether the paperwork is completed at the factory, or at the office. As an employer, we are bound by China labor law, so there is a limit to the amount of time our staff can work each day without incurring additional charges. Many times, we have more than one inspector onsite, so typically the report will be completed while at the factory. At other times, the report will be completed later in the local, or home office. It is important to remember however, it is not only the inspector who is dealing with your inspection. Every report is reviewed and cleared by a supervisor, and processed by your coordinator. So many hands are involved in a single inspection and report. However, we put forth our best effort at maximizing efficiency in your behalf. We have proved time and again that our pricing and man hour quotes are very competitive.

HQTS has a dynamic inspector and auditor training and audit program. This includes periodic retraining and testing, unannounced visits to factories where quality control inspections, or factory audits, are being conducted, random interviews with suppliers, and random audits of inspector reports as well as periodic efficiency audits. Our inspectors program has resulted in developing staff of inspectors that are among the best in the industry, and our competitors frequently try to recruit them away.

To ensure the service can be performed in a timely manner, we recommend contacting us a minimum 3 working days prior to the expected inspection date.

For inspections, the formal report will be released next business day following the completion of the service. However, if it is urgent, we will may be able to send you the draft report in the same day of the inspection. However, the draft report is not a full report, and only includes the inspection summary, special attention items, workmanship notes and AQL findings.

Normal around time for testing reports is 3 business days from the date of the order. It is issued upon completion of the service.

A Pre-production Inspection is a visual check of the quality of components, raw materials, accessories, semi-finished and finished products against clients specifications and/or reference samples. This type of inspection may be done before, or right at the beginning of production.

A Pre-production Inspection is often ordered for one of the following reasons:

  • To verify no materials or component substitutions.
  • To confirm all required materials or components are on hand when production start to avoid missing shipping dates. 
  • To identify and resolve quality a history of quality issues before mass production begins.
  • To ensure there have been no misunderstandings regarding specifications, samples, production schedules and shipping dates.

The During Production Inspection is performed when at least 20%-30% of goods have been completed. It is a visual check on the quality of semi-finished and finished products against clients specifications and/or reference samples.

This type of inspection is often order in a case where the factory is a new supplier, and you need to be sure everything is on schedule and that production is actually matching the samples you agreed on.

A during production inspection may also be ordered to verify that previous quality issues have been resolved before too many goods have been produced. 

It is also provided in those cases where our inspection staff are engaged full-time in a factory, performing ongoing quality control for high-end goods that demand a nearly 100% defect free production output.

This is the most common type of inspection for consumer goods. This inspection is done when goods are 100% completed, packaged and ready for shipment. Our inspectors randomly check the quality of finished goods against your specifications and/or reference samples.

The random sampling is done based upon an Acceptable Quality Limit which dictates the allowable number and scope of defects. We generally agree on an AQL based on industry standards for your type of product. However, you are the one who makes the final call, based on the balance between cost and market realities for your product.

This is a service conducted when your goods are ready to load into the shipping container. At the loading location, our inspectors check product information, quantity and packaging. They also supervise the loading process and verify the manufacturer employs industry standard practices and/or agreed upon processes to ensure the integrity of your packaging and goods during the loading process.

In addition, our inspectors check the integrity of the container from various environmental aspects to ensure your packages arrive in expected condition, and seal the doors with an HQTS seal.

A Sorting Inspection is carried our after your goods are 100% completed and before or after packaging. It is a piece by piece inspection performed on every item to evaluate general appearance, workmanship, function, safety and other items as specified by you.

The sorting inspection provides for the removal of all defective products from a shipment, and is important for those who require 100% defect free products.

Absolutely. We welcome the opportunity for you to be involved in training the inspector. While it is not generally necessary, it is one way to give you confidence that your product criteria, specifications, and checklists are understood to your satisfaction, and that the inspection will be carried out to your exacting expectations.

It may be especially useful in cases where your product is quite complex and/or the quality requirements are particularly high.  The trained inspector can then be relied upon to help train any others who may be involved in inspecting your goods.

We do not recommend this for a number of reasons as outlined below:

  • There may be limited alternatives if that inspector is absent for any reason.
  • This creates a situation where the factory owner and inspector may develop a relationship that is detrimental to the interests of you and of  HQTS.
  • It limits the flexibility we need to control our costs and efficiency. For example, if multiple man-days are required, we may send more than one inspector to improve efficiency.

Our standard practice is to  nominate a group of inspectors to service your goods. These will all have similar educations, skills sets and experience. And, they will all be trained according to your requirements and special product needs prior to the inspection.

If you have participated in the training of a specific inspector, he will likely be the lead inspector and will train all subsequent inspectors that may be needed. A fixed group of inspectors is more efficient, ensures more timely completion of your orders, and helps keep your costs down.  

We suggest a buffer period of at least 2-3 business days from the completion of the inspection to the date of the shipment. This allows for adequate time for you to receive and review the inspection report, and to deal with any issues found during the inspection.

While we know this is not always possible, it is our experience that many problems result from pushing the inspection to just before the shipment date. If the goods do not meet the AQL, no time is allowed for remediation or resolution. When goods arrive at the destination, the defects have a way of appearing to be a larger issue than they did at the factory, even in a fail situation. Then the tendency is for the buyer to want to assign blame to the inspector. So we strongly encourage a few days buffer between the inspection report and the shipping date.

 

Employing professional, ethical, and technically skilled inspectors is the most important foundation on which an inspection company is built, and HQTS has been very successful in this regard.

We have a robust recruitment and training process for all inbound inspectors.  The recruitment efforts focus on candidates with significant relevant experience and industry related education. In addition, HQTS has the best inspector training program in the industry. It starts with three months of comprehensive in-house industry specific training, progresses to combo field and classroom training and assessments that continue for years, before they can qualify as lead inspectors and supervisors.  

This is backed up by annual continuing industry specific education. The value of our training program is shown by the fact other QC companies constantly try to recruit our inspectors away. Our inspector’s loyalty and commitment is shown by the fact that they do not leave. 

HQTS takes great pride in our inspection teams, and invite you to join with them during the course of your inspection. HQTS takes great pride in every inspection we perform. When any inspection is completed for a new customer or product, the inspection team prepares a detailed report regarding the particular product, customer, and supplier for future reference.

As part of our preparation for the inspection we arrange with you, in advance, how to handle this situation, and then we react according to your instructions. 

If you instructed us to complete the inspection, the inspector will select the sampling from finished goods and record the quantity of finished goods available and the quantity sampled on the inspection report.  We do not recommend this, however.

We strongly recommend the inspection be rescheduled. If we complete an inspection on a partially competed lot, there is no way to know what condition of the balance of production, and the risk is significant that you will see more quality problems. 

If you instruct us to abort the inspection, we will issue a abortive inspection report and charge the normal aborted inspection fee. At the time an inspection is scheduled, we have informed the supplier that you will have the right to  charge back your supplier if this happens. However, it is between you and the supplier to resolve.

One man-day is equal to the time one inspector works for one day. The total man-days in a quote, represents the total number of days one inspector would have to work to compete the inspections.

When we receive your order details and inspection requirements, our technical team defines the sample size and scope of work.

Sample size is based on your order quantity. In most cases, we use the sample size for the inspection according to the standard AQL for this type of product. If you have special requirements, we will work with you to determine what AQL is appropriate and determine the sample size accordingly. 

The scope of work scope also influences the workload for an inspection. A normal workload includes visual checking of workmanship, quantity, styles, documentation, packaging, measurements, functionality test, labeling, and etc. It also many include other on-site tests, such as drop testing. The scope of work depends on the category and complexity of your product, as ell as your specific requirements.

The technical team considering the above criteria along with the number of references, or checkpoints to inspect. from that they calculate the total workload/time and arrive at the number of man-days required.

We understand the frustration with expecting results from your inspection, and then receive a report that says PENDING. To understand this, let’s review the five sections in a standard report.

Quantity – When the quantity does not match the PO, or production is not 100% complete and 80% packed into cartons on the day of the inspection, the result will be pending. Because it is not a complete inspection

Workmanship – When the number and/or scope of defects exceeds the AQL, the result is NOT CONFORM. It it complies th result is CONFORM. 

Style, Color & Documentation – If there are differences found between the specs you have provided us and what the factory produces, the result might be PENDING if the factory states you authorized changes we were not informed of.  

Field Test & Measurement – When you do not provide tolerances, or the production goods do not exactly match what is documented in the PO and/or the specs you provided us, the result may be PENDING if the factory claims it is approved by you.

Shipping Mark & Packaging – Similar to the two previous situations. 

The final conclusions in the formal report are determined by the worst result from above 5 factors. If any one of the above results are PENDING, then final result must wait for the your input.

Factory & Supplier Audits

HQTS has a dynamic inspector and auditor training and audit program. This includes periodic retraining and testing, unannounced visits to factories where quality control inspections, or factory audits, are being conducted, random interviews with suppliers, and random audits of inspector reports as well as periodic efficiency audits. Our inspectors program has resulted in developing staff of inspectors that are among the best in the industry, and our competitors frequently try to recruit them away.

Do you REALLY know who you are buying from? Do you REALLY know what their production capabilities are and whether they can produce what you expect? These are important questions when assessing a potential vendor. Asia is ripe with middlemen, sub-contracting, materials and component swapping, fraudulent certifications and licensing, and sub-standard facilities, materials, and equipment. The only way to be sure who your supplier is and what his capabilities are, is to do an onsite evaluation or audit. HQTS has experienced professional staff that are ready to conduct your factory audit supplier evaluation. Contact us today for details on the broad range of audit and evaluation types we can provide for you.

Doing business in Asia can be a tricky and expensive effort if sufficient due diligence is not done for a supplier. How much is required may depend on your buyer’s requirements, your personal commitment to social compliance, and other business needs. HQTS provides supplier evaluations and factory audit services from simple evaluation to complex technical n social compliance audits. HQTS staff can work with you to determine your exact requirements and propose a custom solution to best meet your needs.

We do not recommend this for a number of reasons as outlined below:

  • There may be limited alternatives if that inspector is absent for any reason.
  • This creates a situation where the factory owner and inspector may develop a relationship that is detrimental to the interests of you and of  HQTS.
  • It limits the flexibility we need to control our costs and efficiency. For example, if multiple man-days are required, we may send more than one inspector to improve efficiency.

Our standard practice is to  nominate a group of inspectors to service your goods. These will all have similar educations, skills sets and experience. And, they will all be trained according to your requirements and special product needs prior to the inspection.

If you have participated in the training of a specific inspector, he will likely be the lead inspector and will train all subsequent inspectors that may be needed. A fixed group of inspectors is more efficient, ensures more timely completion of your orders, and helps keep your costs down.  

No. For a couple of important reasons.

First, information we gather from clients is confidential. When we provide services for you, we treat all your information with confidentiality.  We know you work hard to find your suppliers, and it is not our job to give your competitors an edge by revealing that information to them.

Secondly, we take our objectivity and neutrality seriously. Think about it, if we were to recommend suppliers to you, could we be considered objective? Would you be inclined to hold us accountable if things did not go well? Could suspicions regarding bribery and kickbacks be raised ? We believe yes, and rightly so.

HQTS is a quality control provider. We do not want to be viewed, nor give the perception, that we do anything else, nor that we may be double dealing.  We have an excellent relationship with our customers, many of whom have been with us for decades. We would not want to do anything to damage those relationships. 

Consumer Products & Retail

AQL is the acronym for Acceptable Quality Limit (or Level). This represents a statistical measurement of the maximum number and range of defects that is considered acceptable during a random sampling inspection of your goods. If the AQL is not achieved for a particular sampling of goods, you may accept shipment of the goods ‚as is‘, demand a rework of the goods, renegotiate with you supplier, refuse the shipment, or choose another recourse based on your supplier agreement.  

Defects found during a standard random inspection are sometimes classified into three levels: critical, major and minor. Critical defects are those that render the product unsafe or hazardous for the end user or that contravene mandatory regulations. Major defects can result in the product’s failure, reducing its marketability, usability or salability. Lastly, minor defects do not affect the product’s marketability or usability, but represent workmanship defects that make the product fall short of defined quality standards. Different companies maintain different interpretations of each defect type. Our staff can work with you to determine the AQL standard that meets your requirements according to the level of risk you are willing to assume. This becomes the primary reference during a pre-shipment inspection.

It is important to note; the AQL inspection is only a report on the findings at the time of the inspection. HQTS, like all 3rd party QC companies, does not have the authority to make a decision as to whether your goods can be shipped. That is a decision only you can make in consultation with your supplier after reviewing the inspection report.

 

It is a well known fact that doing business in Asia comes with certain recognized risks and challenges. This is due to many factors such as cultural and language disconnect, logistics and supply chain issues, lack of judicial recourse, outright fraud, and many others.  

To minimize the risk, most buyers agree it is wise to obtain the assistance of a reputable 3rd party quality control company such as HQTS. Even companies large enough to support in-house staff in Asia, have derived benefits from outsourcing some of their quality control needs.

The reasons include:

Impartiality – HQTS provides professional, independent and objective quality control services that bring value to both you and your suppliers.

Expertise – HQTS is ISO accredited and certified with industry educated inspectors, auditors and testing engineers  who have many years of progressive experience. 

Expedient – HQTS inspection services are fast. Inspection orders can be done with only 3 business days notice in China, and in most of Asia.

Cost Effective -Lower wages, no travel expenses, no overhead and no hidden costs. All this means less expense for you. 

Absolutely. We welcome the opportunity for you to be involved in training the inspector. While it is not generally necessary, it is one way to give you confidence that your product criteria, specifications, and checklists are understood to your satisfaction, and that the inspection will be carried out to your exacting expectations.

It may be especially useful in cases where your product is quite complex and/or the quality requirements are particularly high.  The trained inspector can then be relied upon to help train any others who may be involved in inspecting your goods.

HQTS General Information

HQTS currently provides inspection and QC related services in China, Taiwan, Korea, Vietnam, Cambodia, Thailand, Bangladesh, India, Malaysia, Indonesia and Turkey. In addition, we have sales and business support operations in China, Japan, India, Brazil, Germany, Poland and the USA.

We know you have many choices in choosing a QC partner, however customers work with us for many reasons. The four reasons that are most often conveyed in their comments to us include; competitive pricing, fast communication, technical professionalism, and an unparalleled ethics program. This, of course, is easy to say. We invite you to contact us today to let us prove it!

Our main offices are located in Fuzhou, China. We also have sales and operations offices in Shanghai, and testing laboratories in Hangzhou and Dongguan China.

Our standard rate for standard Quality Control Inspections is $200 per man-day in Mainland China, all-inclusive. This means no hidden fees or costs. The number of man-days required are calculated based on the product quantity, complexity and inspection requirements.  

The price for a standard Factory Audit and Simple Technical Audit is $300 all inclusive. Pricing for Standard Factory Technical Audits & Social Compliance Audits is $600 all inclusive. 

Above stated pricing is for locations in mainland China. HQTS provides these services throughout Asia. To obtain pricing for any location outside of China, please contact us.

Prices for testing varies considerably based on the product type, regulatory requirements, your business requirements, and many other factors. Feel free to contact us and our staff will be happy to work up a pre-quote for you.

 

It is a well known fact that doing business in Asia comes with certain recognized risks and challenges. This is due to many factors such as cultural and language disconnect, logistics and supply chain issues, lack of judicial recourse, outright fraud, and many others.  

To minimize the risk, most buyers agree it is wise to obtain the assistance of a reputable 3rd party quality control company such as HQTS. Even companies large enough to support in-house staff in Asia, have derived benefits from outsourcing some of their quality control needs.

The reasons include:

Impartiality – HQTS provides professional, independent and objective quality control services that bring value to both you and your suppliers.

Expertise – HQTS is ISO accredited and certified with industry educated inspectors, auditors and testing engineers  who have many years of progressive experience. 

Expedient – HQTS inspection services are fast. Inspection orders can be done with only 3 business days notice in China, and in most of Asia.

Cost Effective -Lower wages, no travel expenses, no overhead and no hidden costs. All this means less expense for you. 

Ethics & Bribery Control

It goes without saying that issues of bribery will surface from time to time. HQTS is very proactive, with a zero-tolerance policy, concerning bribery and serious lapses in ethics. If you ever suspect any of our staff of a breach of trust, we encourage you to contact your coordinator immediately, providing all details available to support your conclusions. Our quality assurance team will immediately launch a comprehensive investigation. It is a transparent process in which we keep you informed throughout. If it should prove true and resulted in loss to you, HQTS accepts liability under the terms spelled out your service agreement. We work very hard to avoid these issues, and our robust ethics policy sets the industry standard. We would be happy to provide additional information if you request it.

Yes. Under the terms of our certification, we are legally bound to accept a certain amount of liability for substandard work on our part that results in loss. The exact terms can be found in your service agreement. Please contact us for any specific questions regarding liability.

We have a dedicated compliance department that handles matter related to ethics ad bribery.  This group has developed and implemented an anti-bribery control system modeled on the system used by USA financial institutions under banking regulations. 

This robust ethics program includes the following features to assist in mitigating instances of bribery:

  • Inspectors are full-time employees paid at above market rates
  • We have a zero tolerance anti-bribery policy
  • Initial and continuing ethics education
  • Regular analysis of inspector AQL data
  • Incentives for reporting violations
  • Unannounced inspection audits
  • Unannounced inspector audits
  • Periodic rotation of inspectors
  • Fully transparent investigations

If you wish to obtain a copy of our ethics policy, please contact us today.

HQTS has published a Code of Ethics (hereinafter „the Code“) that provides clear direction to employees in all areas of their daily business activities. All employees, managers and executives are responsible for assuring that compliance remains a vital component of our business process. We ensure that the principles embodied in the Code are implemented throughout our internal Quality System processes, procedures, and audits. Supported by rich knowledge and experience in the field, and benefiting from over 500 staff members, HQTS is dedicated to helping our customers meet all their Quality, Safety and Ethical Standards to support their supply chain in the global marketplace. If you wish to obtain a copy of our Code of Ethics, please contact us.

HQTS puts significant emphasis on continuing education for inspector training, including ethics and anti-bribery. Over the last several years, our annual inspection failure rate has remained at a very low level (XX%). In the majority of complaints of damaged goods, findings have shown the cause to be related to shipments allowed before the rework of failed samples and a re-inspection conducted.

HQTS guarantees that we will inspect the product to the standard and methods approved by the client. If quality issues arise due to sub-standard work on our part, HQTS will accept liability up to 10 times to amount paid for the inspection on that order. 

For questions regarding liability for our testing services, please contact us at one of the emails below.

Suggestions or Complaints

comment@hqts-qai.com

Inquiry

query@hqts-qai.com

Technical Consultation

tech@hqts-qai.com

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